You can take out the policy online. To take out travel insurance, you must fill in your travel details (country, dates of travel, number and age of travelers). The price and conditions of insurance depend on this. After reflecting the price and after payment an e-policy will be sent by e-mail.
You can also leave a request online\call and manager will help you decide on the insurance program and answer all questions.

That is right; every contract covers the risk of COVID-19 disease. There is only a difference in insured sums in OPTIMAL and PLATINUM.

Yes. Travel insurance is required at the border check at the territory of other country.

You can take out a travel insurance for the required number of days additionally. However, it is important that you do not interrupt your coverage. If, for example, the policy expires tomorrow, you should take out a new policy today with a follow-up date afterwards.

There are two options, depending on the situation:

1. The policy has the numbers of the assisting company in your country of residence on the policy. Call and follow the operator's further advice. There are also messengers and emails where you can write. The assistance company is available 24\7.
2. Call your local ambulance and show your insurance policy at the hospital. In addition, be sure to notify your insurance company of the event within 1:00.

If an insured event occurs, you should inform your insurance company and follow the further instructions. If the insurance company arranges help locally, you do not have to pay anything. “INGO” will pay for the costs of medical care provided to the insured.
If you paid the treatment costs yourself, you should submit an application to the insurance company for reimbursement upon your return to Ukraine (you should add to it the original copies of the receipts you paid). The insurance company will then reimburse the costs to your bank account.